Service Desk Operations Specialist
1 semana atrás
At Capgemini, we're looking for a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you'll play a critical role in ensuring the smooth operation of our clients' IT systems.
Key Responsibilities
- Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
- Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
- Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
- Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
- Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.
Requirements
- At least B2 level at Dutch and English languages.
About Capgemini
Capgemini is a company where you'll be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
What You'll Love About Working Here
- Join a multicultural and inclusive team environment.
- Enjoy a supportive atmosphere promoting work-life balance.
- Engage in exciting national and international projects.
- Your career growth is central to our mission.
- Training and certifications programs.
- Health and life insurance.
- Referral program with bonuses for talent recommendations.
- Great office locations.
-
Service Desk Operations Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Glory Tempo inteiroJob Title: Service Desk Operations SpecialistJob Summary:We are seeking a highly skilled Service Desk Operations Specialist to join our team in Torres Vedras, Portugal. As a Service Desk Operations Specialist, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Main...
-
Service Desk Operations Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Glory Tempo inteiroJob Title: Service Desk Operations SpecialistWe are seeking a highly skilled Service Desk Operations Specialist to join our team in Torres Vedras, Portugal. As a key member of our IT operations team, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Incident and Service Request...
-
Service Desk Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Team It Tempo inteiroService Desk SpecialistWe're looking for a skilled Service Desk Specialist to join our team at Team IT. As a key member of our support team, you'll be responsible for providing top-notch technical assistance to our clients. Key Responsibilities:- Provide timely and effective support to clients via phone, email, and chat- Troubleshoot and resolve technical...
-
IT Service Desk Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Glory Global Solutions Tempo inteiroJob Title: IT Service Desk SpecialistJob Summary:We are seeking an IT Service Desk Specialist to join our team at Glory Global Solutions. As a Service Desk Analyst, you will be the first point of contact for our customers and will provide exceptional technical support and assistance.Main Responsibilities:Logging, prioritizing, and assigning incidents and...
-
Service Desk Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Glory Global Solutions Tempo inteiroROLE TITLE: Service Desk Analyst (Spanish Speaker)FUNCTION: IT OperationsREPORTING TO: Service Desk Team LeaderAbout the Role:We are seeking a Service Desk Analyst to join our IT Operations team in Torres Vedras, Portugal.Main Responsibilities:Incident and Service Request logging, prioritisation and assignmentManning the Service Desk number, when on shift,...
-
Service Desk Operations Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroRole SummaryAs a Service Desk Analyst at Capgemini, you will be part of a global team of engineers, scientists, and architects who collaborate to help leading companies unlock the value of technology and build a more sustainable, inclusive world.Key ResponsibilitiesWe are seeking a motivated Service Desk Analyst to integrate a project for one of our clients....
-
Service Desk Operations Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroAbout the Role We are seeking a motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing initial support and attempting to resolve incidents at the first point of contact. You will leverage knowledge bases, standard operating procedures, and troubleshooting techniques to diagnose and resolve incidents...
-
Service Desk Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Glory Global Solutions Tempo inteiroJob Title: Service Desk Technical Support SpecialistDescription:The Service Desk Technical Support Specialist will be the first point of contact for IT-related inquiries and issues. This role requires excellent communication skills, a strong technical foundation, and the ability to work effectively in a team environment.Main Responsibilities:Logging,...
-
Help Desk Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroWe’re seeking a skilled and experienced Help Desk Specialist to join our Support team at Neotalent Conclusion. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring their IT needs are met efficiently.Key Responsibilities:Provide timely and effective technical support to clients via phone,...
-
Service Desk Operations Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroOverviewCapgemini Engineering is seeking a highly motivated Service Desk Analyst to join our dynamic team. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.Key ResponsibilitiesProvide initial support and attempt to resolve incidents at the first point of contact,...
-
Lisboa, Lisboa, Portugal Spektrum Tempo inteiroAbout the RoleWe are seeking a highly skilled Help Desk Support Specialist to join our team at Spektrum in Oeiras, Portugal. As a key member of our support team, you will be responsible for providing expert technical assistance to our clients and ensuring seamless operations.Key ResponsibilitiesActivate user accounts and resolve issues related to locked...
-
Service Desk Analyst
3 semanas atrás
Lisboa, Lisboa, Portugal Glory Global Solutions Tempo inteiroJob Title: Service Desk Analyst - IT Operations SupportJob Summary:We are seeking a highly skilled Service Desk Analyst to join our IT Operations team at Glory Global Solutions. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Main...
-
Service Desk Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Dg Heating And Air Conditioning Inc Tempo inteiroJob Title: Service Desk ExpertAbout the Role:We are seeking a highly skilled Service Desk Expert to join our team at Dg Heating And Air Conditioning Inc. As a Service Desk Expert, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective resolution to customer...
-
Service Desk Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Dg Heating And Air Conditioning Inc Tempo inteiroJob Title: Service Desk ExpertWe are seeking a highly skilled Service Desk Expert to join our team at Dg Heating And Air Conditioning Inc. As a Service Desk Expert, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries and...
-
Help Desk Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Faurecia Tempo inteiroAbout the RoleWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at Faurecia. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with our engineering teams to escalate and prioritize technical issues.Key ResponsibilitiesProvide level 1...
-
Service Desk Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Hcltech Tempo inteiroJob Title: Service Desk AgentWe are HCLTech, a leading global technology company, and we're looking for a skilled Service Desk Agent to join our team.Responsibilities:Provide exceptional customer service by resolving customer queries and issues in a timely and efficient manner.Work independently to meet Service Level Agreements (SLAs) and quality...
-
Help Desk Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Claranet Tempo inteiroAt Claranet, we're looking for a skilled Help Desk Specialist to join our team in Lisbon. As a key member of our internal team, you'll provide world-class end-user support to our customers via various channels.Your responsibilities will include:Providing technical and functional support to end-users;Diagnosis and problem-solving;Acting as a Single Point of...
-
Service Desk Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal HCLTech Tempo inteiroJob Title: Service Desk AgentWe are HCLTech, a leading technology company with a global presence. As a Service Desk Agent, you will play a critical role in providing exceptional customer service to our clients.Responsibilities:Provide timely and effective support to customers through various communication channels, including phone, email, and...
-
Service Desk Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroCapgemini Engineering: A Global Leader in Engineering ServicesAt Capgemini Engineering, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. Our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all...
-
Energy Operations Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Galp Energia España Sau Tempo inteiroAbout the RoleAt Galp, we're committed to creating a more sustainable energy future. Our Energy Management business unit is responsible for the supply, trading, and dispatch of oil, biofuels, natural gas, electricity, and environmental products. We're seeking a skilled Energy Operations Specialist to join our Trading Operations team.Key...