Service Desk Operations Specialist
Há 1 mês
About the Role
We are seeking a motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing initial support and attempting to resolve incidents at the first point of contact. You will leverage knowledge bases, standard operating procedures, and troubleshooting techniques to diagnose and resolve incidents within agreed-upon service level targets or as per defined priorities.
Your Key Responsibilities
• Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
• Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
• Investigate, diagnose, and resolve incidents.
• Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.
Your Profile
• At least B2 level at Dutch and English languages.
About Capgemini
Join a multicultural and inclusive team environment. Enjoy a supportive atmosphere promoting work-life balance. Engage in exciting national and international projects. Hybrid work. Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities. Training and certifications programs. Health and life insurance. Referral program with bonuses for talent recommendations. Great office locations.
-
Service Desk Operations Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroOverviewCapgemini Engineering is seeking a highly motivated Service Desk Analyst to join our dynamic team. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.Key ResponsibilitiesProvide initial support and attempt to resolve incidents at the first point of contact,...
-
IT Service Desk Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroWe are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Our team of experts helps the world's most innovative companies unleash their potential, and we're looking for a motivated IT Service Desk Support Specialist to join us.Your primary role will be to provide initial support and...
-
Help Desk Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Dg Heating And Air Conditioning Inc Tempo inteiroCompany OverviewRumos, a company with over 30 years of experience in the IT sector, is seeking a skilled professional to join their team as a Service Desk Expert. With a strong focus on delivering high-quality service, Rumos values its employees and provides them with opportunities for growth and development.Job DescriptionWe are looking for a highly...
-
Senior Marketing Operations Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout PhitureWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere. Our goal is to make transactions safe, simple, smart, and accessible. We achieve this by leveraging secure data and networks, strategic partnerships, and a passion for innovation.Job Title: Senior Marketing Operations SpecialistSalary: $95,000 -...
-
Help Desk Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Claranet Tempo inteiroAt Claranet, we're looking for a skilled Help Desk Specialist to join our team in Lisbon. As a key member of our internal team, you'll provide world-class end-user support to our customers via various channels.Your responsibilities will include:Providing technical and functional support to end-users;Diagnosis and problem-solving;Acting as a Single Point of...
-
Help Desk Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Team It Tempo inteiroCompany Overview: At Team IT, we strive to do things differently while maintaining the essentials. We are committed to a sustainable corporate strategy based on building a team that values collective well-being, personal and professional growth, and a work philosophy that promotes healthy management of our lives. Our identity is built on work-life balance, a...
-
Help Desk Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroRole OverviewWe are seeking a highly skilled Help Desk Specialist to join our team. As the first point of contact for end-users, you will be responsible for providing exceptional support and resolving technical issues efficiently.
-
Service Desk Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal ConvaTec Tempo inteiroJob OpportunityWe are looking for an experienced Service Desk Support Specialist to join our team at Convatec.Key Responsibilities: Provide technical support to our global user community via phone, live chat, and ticketing system. Resolve complex technical issues related to software and hardware problems. Ensure the smooth operation of our IT systems and...
-
Lisboa, Lisboa, Portugal Everhelp Tempo inteiroWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our German Desk team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via email and other communication channels.Your key responsibilities will include:Communicating with clients in German to resolve...
-
IT Service Desk Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Diconium Gmbh Tempo inteiroCompany Overview: Diconium Gmbh is a global company that creates value from software, data, and AI. We enable businesses to achieve more with less by delivering solutions with measurable business impact.About the Role: As an IT Service Desk Engineer at Diconium, you will work on projects that create value for our clients. Your responsibilities include...
-
Telecommunications Network Operations Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiroWe are seeking a highly skilled Telecommunications Network Operations Specialist to join our team at Multipessoal, a leading telecom company that connects Europe and Latin America with the fastest route in the world.**Job Summary:**The successful candidate will be responsible for monitoring our global network 24/7, ensuring maximum uptime and resolving any...
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Advania Company Tempo inteiroAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team as a Service Desk Engineer. In this role, you will provide technical support to our global clients across Spain, South America, and North America.Key ResponsibilitiesYou will be responsible for:Providing 2nd line technical support using Service NowMaking and receiving...
-
Customer Service Operations Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleWe are seeking an experienced Customer Service Operations Specialist to join our team in Portugal. In this role, you will be responsible for implementing operational capabilities of the business and supporting the operational elements for the market.
-
Front Desk Ambassador
2 semanas atrás
Lisboa, Lisboa, Portugal The Central House Tempo inteiroOverviewThe Central House is committed to providing exceptional guest experiences. We're seeking a skilled Front Desk Ambassador to join our team in Lisboa.About the RoleThis full-time position offers a rotating schedule, working 5 days a week. As a key member of our front desk team, you will be responsible for maintaining a welcoming atmosphere, registering...
-
Help Desk Specialist
Há 1 mês
Lisboa, Lisboa, Portugal HCLTech Tempo inteiroJob SummaryAt HCLTech, we are seeking a highly skilled and dedicated Service Desk Agent to join our team. As a Service Desk Agent, you will play a critical role in providing top-notch customer service to our clients across the globe.Your ResponsibilitiesWe are looking for a highly motivated and organized individual who can effectively handle customer...
-
Service Desk Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroAbout the RoleWe are seeking a highly motivated Service Desk Analyst to join our team.This role is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.The successful candidate will provide initial support and attempt to resolve incidents at the first point of...
-
Datacenter Operations Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Thyssenkrupp Presta Ag Tempo inteiroThyssenkrupp Automotive Body Solutions OverviewAs a leading integrated body-in-white specialist, we offer project business including plant engineering, tooling and prototyping as well as volume production of body components from a single source. By leveraging extensive synergies between areas, we are the leading contact partner for all auto body aspects.Your...
-
Global Network Operations Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiro**Job Summary:**We are seeking a highly skilled Global Network Operations Specialist to join our team at Multipessoal. In this critical role, you will be responsible for ensuring the reliability and quality of our network services.**About Us:**Multipessoal is a leading telecom company that operates the fastest route between Europe and Latin America. Our team...
-
Help Desk Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Glory Global Tempo inteiroJob SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at Glory Global. This role will be responsible for providing exceptional customer service and technical support to our internal stakeholders.Key Responsibilities:Logging, prioritizing, and assigning incident tickets in a timely mannerManning the Service Desk phone line during...
-
Data Operations Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Signal Ai Tempo inteiroAbout the role - What's your purpose?Signal AI, a pioneering A.I.-powered platform for corporate reputation and risk intelligence, seeks a Data Operations Specialist to join its Revenue Operations team.In this key role, you will collaborate with marketing and sales teams to support initiatives, manage system-related tasks, and provide ad-hoc support to...