Service Desk Operations Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

About the Role
We are seeking a motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing initial support and attempting to resolve incidents at the first point of contact. You will leverage knowledge bases, standard operating procedures, and troubleshooting techniques to diagnose and resolve incidents within agreed-upon service level targets or as per defined priorities.

Your Key Responsibilities
• Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
• Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
• Investigate, diagnose, and resolve incidents.
• Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.

Your Profile
• At least B2 level at Dutch and English languages.

About Capgemini
Join a multicultural and inclusive team environment. Enjoy a supportive atmosphere promoting work-life balance. Engage in exciting national and international projects. Hybrid work. Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities. Training and certifications programs. Health and life insurance. Referral program with bonuses for talent recommendations. Great office locations.



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