IT Service Desk Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Diconium Gmbh Tempo inteiro

Company Overview: Diconium Gmbh is a global company that creates value from software, data, and AI. We enable businesses to achieve more with less by delivering solutions with measurable business impact.

About the Role: As an IT Service Desk Engineer at Diconium, you will work on projects that create value for our clients. Your responsibilities include processing and monitoring of service requests and incidents, provisioning and support of hardware and software, and on-site support at our locations in Portugal. Occasional travel to the Porto office may be required.

What You Can Expect:

  • Support our service desk team
  • Processing and monitoring of service requests and incidents
  • Provisioning and support of hardware and software
  • On Site Support at our locations in Portugal
  • Occasional Travel to the Porto office may be required

Requirements:

  • At least 2 or 3 years of experience as an IT service desk
  • Experienced with ticket systems, software distributors and remote tools
  • Experience in supporting Windows, Mac and iPhones
  • Experience in the following areas is an advantage: Azure, M365, Jira, Insight, Jamf
  • You have a hands-on mentality and stay calm when things get hectic around you
  • You are autonomous and willing to learn new things
  • You are a friendly and easy going person
  • Communicating in English is not an obstacle for you

Salary Estimate: Based on industry standards and location, we estimate the salary for this role to be approximately €45,000 - €60,000 per year, depending on experience.

Benefits:

  • Professional & Personal Growth: Develop yourself both professionally and personally through training programs, free language courses, competence centers and an active tech community.
  • Flexible Work-Life Balance: Benefit from hybrid work, workation, flexible hours, parental support and sabbaticals.
  • Embrace Diversity & Sustainability: Engage in our Sustainability Hub, diverse communities, Diversity Taskforce and after-work activities.
  • Comprehensive Benefits: Enjoy public transport tickets, job bikes, health offers, supplementary insurances, a pension plan and various discounts.

Values: At Diconium, we value and recognize the unique perspectives and experiences of each individual. With this in mind, we welcome and cherish every single application equally. At the same time, we stand up against any type of discrimination and harassment based on gender, age, skin color, religion, sexual orientation, origin, disability, gender identity and other protected characteristics.



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