Help Desk Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Dg Heating And Air Conditioning Inc Tempo inteiro
About Dg Heating And Air Conditioning Inc

We are a leading company in the industry with over 30 years of experience. Our team of professionals specializes in IT and works on highly challenging projects based on the latest technology.

Our consultants have access to a certified training plan, which offers a constant update of technical skills. We value equity, integrity, and diversity, providing job opportunities that promote respect and empathy among our employees.

Job Title: Service Desk ExpertEstimated Salary: $80,000 - $110,000 per yearJob DescriptionKey Responsibilities:
  • Providing exceptional customer service and resolving issues in a timely manner
  • Operating ITSM tools, with a focus on ServiceNow
  • Creating documentation to highlight the status of services and possible improvements
  • Collaborating with the team to ensure seamless service delivery
Required Skills and QualificationsEssential:
  • Academic qualifications at the 12th year level
  • Proven professional experience in the service control process and its SLAs
  • Excellent communication and teamwork skills
  • Fluency in English
Desirable:
  • ITIL certification
  • Knowledge of Power BI and MS Excel
  • Ability to build service dashboards and create analyzes
Benefits

We offer a comprehensive benefits package, including a competitive salary, health insurance, and retirement plan. Our team-oriented environment provides opportunities for growth and development.

Why Work with Us?

We believe in everyone's abilities and value mutual help, empathy, and respect. Our company is committed to promoting equity, integrity, and diversity, providing a positive work environment for all employees.



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