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We are seeking an accomplished Service Desk Agent Italian Speaker to join our team at HCL Technologies. This is a full-time, permanent role that offers a competitive salary of $65,000 per annum.
About the RoleIn this position, you will be the primary point of contact for our Italian-speaking stakeholders, providing exceptional customer support and resolving technical issues in a timely manner. Your excellent communication skills, analytical problem-solving abilities, and adaptability in a fast-paced environment make you an ideal candidate for this role.
You will work closely with diverse teams, including Helpdesks, product partners, and Quality Engineering teams, to ensure seamless stakeholder experiences. Additionally, you will coordinate regular calls with clients to discuss refills, upgrades, and product accessories, process service request tickets, and provide administrative support for client database management.
This is an exciting opportunity to join a multinational company with a strong commitment to equality and diversity. As an equal opportunity employer, we welcome applicants from diverse backgrounds and cultures.
Requirements- High School Diploma or equivalent
- Minimum one year of experience in customer support or client-facing roles, preferably in a multinational environment
- Closely familiar with computers and digital network configurations
- Advanced level working knowledge of Microsoft Office Suite
- Native-level fluency in Italian (C2) and independent user level in English (B2)
We offer a range of benefits, including private health and life insurance, meal allowances, and career progression opportunities. Our hybrid work model allows you to balance your work and personal life effectively.
HCL Technologies is a global company representing 165 nationalities across the globe. We pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability, or genetic information.