E-Commerce Customer Service Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking a highly motivated and customer-focused E-Commerce Customer Service Specialist to join our vibrant team in Lisbon, Portugal.

About Our Company:

Cross Border Talents is a leading e-commerce company that offers innovative customer experiences. We are dedicated to collaboration, creativity, and continuous improvement.

Job Description:

As an E-Commerce Customer Service Specialist, you will be the key to providing exceptional customer service to our Italian-speaking clients. Your primary responsibilities will include:

  • Customer Interaction: Engage with Italian-speaking customers across various channels, addressing inquiries and resolving issues efficiently and professionally.
  • Language Proficiency: Leverage your fluency in Italian to communicate effectively with customers, crafting personalized and delightful experiences.
  • Issue Resolution: Navigate customer concerns with expertise and professionalism, ensuring swift solutions and satisfaction.
  • Product Knowledge: Develop a deep understanding of our e-commerce offerings, providing accurate information and expert guidance.
  • Collaboration: Seamlessly collaborate with cross-functional teams, contributing valuable insights and aiding in continuous improvement.

Qualifications:

  • Italian Fluency: Mastery in spoken and written Italian is essential for effective communication with our Italian-speaking customers.
  • Customer-Centric Approach: Strong communication skills and a passion for delivering exceptional customer service with a positive and engaging demeanor.
  • Adaptability: Exhibit agility in a dynamic environment, swiftly adapting to evolving customer needs and industry trends.

Perks:

  • Lisbon Location: Immerse yourself in Lisbon's vibrant culture by working on-site, fostering team synergy and camaraderie.
  • Relocation Package: For those journeying from abroad, seize the full extent of our relocation package, covering flight tickets to Lisbon and accommodation assistance.
  • Competitive Salary: Enjoy a competitive salary of approximately €25,000 - €30,000 per annum, reflecting your invaluable contributions to our customer service team.
  • Health and Life Insurance: Reap the benefits of comprehensive coverage for health and life insurance, prioritizing your overall well-being.


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