Customer Support Specialist French Speaking Lisbon Oriente
4 semanas atrás
This is an exciting opportunity to join a global technology leader specializing in internet services and products as a Customer Support Specialist. You will be part of a dynamic team working in the company's office in Lisbon-Oriente, Portugal.
Company OverviewThe company is renowned for innovation and revolutionizes how people access information. It provides digital tools used by billions worldwide. As a Customer Support Specialist, you will be responding to customer inquiries across multiple channels related to e-commerce, software, hardware, and wireless issues.
SalaryThe salary package includes a competitive basic salary of 1,010.00€ - 1,130.00€ per month, which equates to an estimated annual salary of 12,120.00€ - 13,560.00€. Additionally, you will receive a fixed project bonus of 95€ gross / month, performance bonuses up to 120€ gross, and meal allowance of 7,23€ NET/day.
Job DescriptionAs a Customer Support Specialist, your responsibilities will include:
- Responding to customer inquiries across multiple channels (phone, email, chat, social media) related to e-commerce, software, hardware, and wireless issues
- Providing pre-sales guidance, general support, and technical troubleshooting to customers
- Maintaining a professional, consistent brand voice in all communications, both private and public
- Escalating unresolved issues to advanced support teams and collaborating with technicians to resolve complex tickets
- Managing and prioritizing individual ticket queues, ensuring timely follow-ups and solutions
To be successful in this role, you should possess:
- A perfect command of French language (C2-native)
- English language at least B2 level
- Ready to move to Lisbon or already living there
- Customer-oriented and enjoy interacting with people
- Ability to work in a fast-paced environment and adapt to changing priorities
We offer a comprehensive benefits package including:
- Private Health Insurance from day 1
- A Bring a Friend Program with attractive incentives
- Complete online hiring process regulated
Please note that EU citizenship or a residence permit in Portugal is mandatory. The expected start date is 04/12/2024. If you are interested in this opportunity, please apply with your CV.
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