French Customer Support Specialist in Lisbon
Há 2 dias
At Cross Border Talents, we're looking for a skilled French Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you'll be responsible for delivering exceptional support to our French-speaking customers via phone, email, and chat.
**Key Responsibilities:**
- Provide top-notch customer support to French-speaking customers, addressing their inquiries related to products, services, and accounts in a timely manner.
- Troubleshoot customer issues and escalate when necessary to ensure seamless resolution.
- Maintain effective communication with customers to ensure their satisfaction.
- Accurately update and manage customer accounts and interactions in our system.
- Collaborate with team members and management to maintain high standards of customer care.
**Requirements:**
- Native French speaker (mandatory)
- C1 level of English (written and spoken) for internal communication
- Previous experience in customer service is a plus
- Strong communication and problem-solving skills
- Able to manage multiple customer inquiries simultaneously
- Tech-savvy and comfortable working with customer support tools and systems
**What We Offer:**
- A competitive salary package: €35,000 - €45,000 per year, depending on experience
- Training and support for career development
- A dynamic and friendly work environment
- Opportunities for advancement within the company
We offer a unique opportunity to work in a fast-growing team and contribute to providing exceptional customer experiences. If you're passionate about customer support and fluent in French, we'd love to hear from you
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