Senior French Customer Support Specialist in Lisbon
Há 7 dias
At Cross Border Talents, we're seeking a highly skilled and fluent French-speaking customer support specialist to join our team in Lisbon. In this role, you'll be responsible for delivering exceptional customer service to French-speaking customers via various communication channels.
Key Responsibilities:- Provide top-notch customer support to resolve customer inquiries related to products, services, and accounts in a timely and efficient manner.
- Troubleshoot customer issues and escalate when necessary to ensure seamless customer experience.
- Maintain accurate and up-to-date records of customer interactions and account information in our system.
- Collaborate with cross-functional teams to achieve high standards of customer satisfaction and care.
- Native fluency in French (compulsory)
- C1 level of English for internal communication and documentation
- Previous experience in customer-facing roles is highly valued
- Exceptional problem-solving and communication skills to handle multiple customer inquiries simultaneously
- Proficiency in using customer support tools and systems to manage customer interactions
- A competitive salary package that reflects the cost of living in Lisbon, approximately €25,000 - €35,000 per annum, depending on experience
- Ongoing training and development opportunities to enhance your skills and career progression
- A dynamic and supportive work environment that encourages collaboration and growth
- Opportunities to advance within our organization as we continue to expand our operations
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