Help Desk Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Dg Heating And Air Conditioning Inc Tempo inteiro

Company Overview

Rumos, a company with over 30 years of experience in the IT sector, is seeking a skilled professional to join their team as a Service Desk Expert. With a strong focus on delivering high-quality service, Rumos values its employees and provides them with opportunities for growth and development.

Job Description

We are looking for a highly motivated and experienced Help Desk Specialist to provide technical support to our clients. The ideal candidate will have a solid understanding of IT service management principles, excellent communication skills, and the ability to work effectively in a team environment.

Estimated Salary Range: $60,000 - $80,000 per year

Required Skills and Qualifications

  • Academic qualifications at the 12th year level
  • Proven professional experience in the service control process and its SLAs
  • Professional experience in operating ITSM tools, with a focus on ServiceNow
  • Ability to create documentation that highlights the status of the service and its possible improvements
  • Solid knowledge of the Incident Management and Change Management process
  • Good knowledge in building service dashboards and creating analyzes in Power BI
  • ITIL, Power BI, and MS Excel training and/or certifications are valued
  • Fluency in Portuguese and good knowledge of English
  • Good communication and teamwork skills
  • Strong customer orientation and service quality
  • Spirit of initiative and autonomy

Benefits

  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that encourages collaboration and innovation

Others

Rumos is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced Help Desk Specialist looking for a new challenge, please submit your application.



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