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Customer Support Specialist

2 meses atrás

Lisboa, Lisboa, Portugal Advania Company Tempo inteiro
About the Role

We are seeking a skilled Customer Support Specialist to join our team as a Service Desk Engineer. In this role, you will provide technical support to our global clients across Spain, South America, and North America.

Key Responsibilities

You will be responsible for:

  • Providing 2nd line technical support using Service Now
  • Making and receiving telephone calls to resolve tickets within service level target times
  • Supporting multiple technologies, including M365, Exchange, Azure, Citrix, and Intune
Requirements

To succeed in this role, you will need:

  • Experience in providing support at 2nd line level using Service Now
  • Excellent communication skills in English and Spanish
  • Familiarity with the supported technologies, including M365, Exchange, Azure, Citrix, and Intune
What We Offer

We offer a competitive salary of $80,000 per annum, along with a range of benefits, including remote work options and opportunities for professional growth and development.

About Us

We are the Advania Company, a tech company with people at heart. We believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, we have a proven track record of success in delivering transformational IT services.