Service Desk Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Dg Heating And Air Conditioning Inc Tempo inteiro
Job Title: Service Desk Expert

We are seeking a highly skilled Service Desk Expert to join our team at Dg Heating And Air Conditioning Inc. As a Service Desk Expert, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of IT service management processes and tools
  • Contribute to the development of documentation and training materials
  • Participate in continuous improvement initiatives to enhance service quality and efficiency
Requirements:
  • Academic qualifications at the 12th year level
  • Proven professional experience in the service control process and its SLAs
  • Professional experience in operating ITSM tools, with a focus on ServiceNow
  • Ability to create documentation that highlights the status of the service and its possible improvements
  • Solid knowledge of the Incident Management and Change Management process
  • Good knowledge in building service dashboards and creating analyzes in Power BI
  • ITIL, Power BI and MS Excel training and/or certifications are valued
  • Fluency in Portuguese and good knowledge of English
  • Good communication and teamwork skills
  • Strong customer orientation and service quality
  • Spirit of initiative and autonomy
About Us:

Dg Heating And Air Conditioning Inc is a leading provider of IT services with over 30 years of experience. We offer a dynamic and challenging work environment, with opportunities for professional growth and development. Our team is committed to delivering exceptional service quality and customer satisfaction.

We believe in the importance of diversity, equity, and inclusion in the workplace. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.


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