Service Desk Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal dirk-recruitment Tempo inteiro
Beschrijving van de Functie

We zoeken een Service Desk Agent voor onze klantenservice afdeling in Portugal. Als Service Desk Agent ben je het eerste aanspreekpunt voor klanten die vragen hebben, ondersteuning nodig hebben of problemen ervaren met producten of diensten van ons bedrijf. Je bent verantwoordelijk voor het beantwoorden van inkomende telefoongesprekken, e-mails, chats of andere communicatiekanalen en het verstrekken van oplossingen die voldoen aan de behoeften van de klant.

Verantwoordelijkheden
  • Beantwoorden van vragen van klanten via telefoon, e-mail, chat of andere communicatiekanalen.
  • Registreren en documenteren van klantinteracties en probleemoplossingen in het klantensysteem.
  • Identificeren van klantbehoeften en het bieden van passende oplossingen en ondersteuning.
  • Oplossen van klachten of problemen van klanten met producten of diensten, en het zorgen voor een positieve klantbeleving.
  • Het verstrekken van productinformatie, prijsopgaven, en het verwerken van bestellingen of retourzendingen indien nodig.
  • Samenwerken met andere afdelingen binnen de organisatie om klantvragen of -problemen op te lossen.
  • Volgen van bedrijfsrichtlijnen en procedures met betrekking tot klantenservice en communicatie.
Vereisten
  • Uitstekende communicatieve vaardigheden, zowel mondeling als schriftelijk.
  • Klantgerichtheid en empathie om effectief met klanten om te gaan.
  • Probleemoplossend vermogen en vermogen om onder druk te presteren.
  • Basiskennis van computer- en softwaretoepassingen.
  • Flexibiliteit om te werken in een verschoven schema, inclusief weekenden en avonden indien nodig.
  • Ervaring in klantenservice of een vergelijkbare rol is een pluspunt.
  • Dat je je tenminste voor 1 jaar bij de opdrachtgever in Portugal blijft.
  • Minimaal MBO-diploma.
  • Dat je opleiding volgt die hoort bij het project, je uren worden betaald.
  • Nederlands en Engels (B2).

Als Service Desk Agent speel je een essentiële rol in het opbouwen van positieve relaties met klanten en het verzekeren van hun tevredenheid. Je bent een belangrijke schakel tussen het bedrijf en zijn klanten, en draagt bij aan de reputatie en het succes van de organisatie.

Voordelen
  • Opdrachtgever heeft woonruimte ter beschikking tegen een gering bedrag.
  • De woonruimte is inclusief, gas, water, licht en wifi.
  • In Portugal betaal je GEEN ziektekosten verzekering.
  • Laag inkomstenbelastingtarief.
  • Er worden gratis evenementen georganiseerd.
  • De vlucht naar Portugal wordt geregeld door opdrachtgever.
  • Na 1 jaar werken krijg je ieder jaar een gratis vlucht terug naar Nederland om familie te bezoeken.
  • Je krijgt hulp bij alle formaliteiten.
  • De kosten voor levensonderhoud zijn laag in Portugal.
  • Een unieke internationale ervaring die je helpt bij de rest van je carrière.

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