IT Support Specialist
Há 1 mês
Are you looking for a challenging role in a fast-growing company with a global presence? Do you want to work in a dynamic environment with a strong focus on innovation and customer satisfaction?
Job Summary:
We are seeking an experienced IT Service Desk Supporter to join our team in Albergaria-a-Velha, Portugal. As a key member of our IT team, you will be responsible for providing first-level support to end-users globally, troubleshooting and resolving IT-related issues, and collaborating with cross-functional teams to address complex issues.
Main Responsibilities:
- Provide first-level support to end-users, including troubleshooting and resolving IT-related issues.
- Manage service requests and incidents using a ticketing system, following established processes and service level agreements.
- Initiate problem management, identifying and resolving repetitive incidents, and suggesting long-term fixes.
- Conduct training sessions and create user documentation to educate end-users on IT software and hardware functionalities.
- Collaborate with cross-functional teams to address complex issues and provide insights for system enhancements.
Requirements:
- High school diploma from a professional school in the IT area.
- At least 1 year of experience in Service Desk operations (not mandatory).
- Effective communication skills, both written and verbal.
- Customer-oriented mindset with the ability to empathize with customers and provide exceptional service.
- Ability to work collaboratively with other team members to resolve complex issues.
- Continuous learning and a desire to improve technical skills and knowledge.
About Us:
We are a global company with a strong focus on innovation and customer satisfaction. We offer a dynamic and fast-paced work environment with opportunities for growth and development.
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