IT Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Grohe Ag Tempo inteiro
Job Title: IT Service Desk Supporter

Are you looking for a challenging role in a fast-growing company with a global presence? Do you want to work in a dynamic environment with a strong focus on innovation and customer satisfaction?

Job Summary:

We are seeking an experienced IT Service Desk Supporter to join our team in Albergaria-a-Velha, Portugal. As a key member of our IT team, you will be responsible for providing first-level support to end-users globally, troubleshooting and resolving IT-related issues, and collaborating with cross-functional teams to address complex issues.

Main Responsibilities:

  • Provide first-level support to end-users, including troubleshooting and resolving IT-related issues.
  • Manage service requests and incidents using a ticketing system, following established processes and service level agreements.
  • Initiate problem management, identifying and resolving repetitive incidents, and suggesting long-term fixes.
  • Conduct training sessions and create user documentation to educate end-users on IT software and hardware functionalities.
  • Collaborate with cross-functional teams to address complex issues and provide insights for system enhancements.

Requirements:

  • High school diploma from a professional school in the IT area.
  • At least 1 year of experience in Service Desk operations (not mandatory).
  • Effective communication skills, both written and verbal.
  • Customer-oriented mindset with the ability to empathize with customers and provide exceptional service.
  • Ability to work collaboratively with other team members to resolve complex issues.
  • Continuous learning and a desire to improve technical skills and knowledge.

About Us:

We are a global company with a strong focus on innovation and customer satisfaction. We offer a dynamic and fast-paced work environment with opportunities for growth and development.



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