Service Desk Technician
4 semanas atrás
Job Summary
We are seeking a skilled Desktop Support Engineer to join our IT team at Recruit2Retail Australia. The successful candidate will provide first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.
Main Responsibilities
- Provide first-level support for IT-related issues, including software, hardware, network, and system queries.
- Use the helpdesk ticketing system to log, manage, and resolve incidents, escalating when necessary and following up to ensure timely resolution.
- Deploy systems and software in both Windows and Macintosh environments.
- Create, manage, and troubleshoot user accounts and profiles.
- Provide first-level support for desktop network issues, including basic troubleshooting of network connectivity, DHCP, and drive mapping.
- Perform maintenance on computer hardware and peripherals, ensuring systems run optimally.
- Execute data backup, archival, and recovery strategies as part of disaster recovery and data integrity processes.
- Train and support users on desktop software, network resources, and best practices.
- Work closely with other IT teams to investigate and document issues, ensuring seamless support across different services.
- Create and update helpdesk documentation to improve service quality and operational efficiency.
Requirements
- Degree in IT or equivalent.
- ITIL certification for IT Service Management (preferred).
- Experience in troubleshooting and maintenance of computer hardware, software, and network connectivity.
- Familiarity with Microsoft Office O365 troubleshooting.
- Experience in Active Directory user management.
- Understanding of networking (routing, DHCP, drive mapping) and print management.
- Knowledge of helpdesk tools and ticketing systems (e.g., Jira).
- Familiarity with fileshares, storage monitoring, and backup strategies.
- Experience with RDS environments (preferred).
- Self-organization and priority management: Strong organizational skills with the ability to effectively manage and prioritize tasks.
- Autonomy within processes: Capable of following processes aligned with ISO 27001 standards while demonstrating a high degree of autonomy and independent decision-making potential.
About Us
At Recruit2Retail Australia, we believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
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