Customer Service Ambassador

Há 3 dias


Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Commercial Customer Service Representative. As a key member of our Customer Service team, you will play a vital role in delivering exceptional service to our clients.

The ideal candidate will have 2-4 years of experience in a customer-facing role, preferably in B2C and outbound sales. Fluency in German (C1 level) and professional proficiency in English are required. Additionally, you should possess excellent interpersonal skills, be able to multitask, and have a results-oriented approach.

About the Role:

  • Provide top-notch commercial and advisory services to customers via phone, email, and chat (inbound).
  • Offer product information and advice on our multivitamins.
  • Convert warm leads (starter kits) and retention calls for customers on our subscriptions (outbound).

Requirements:

  • Language skills: Fluent German speaker (C1 level) with professional English proficiency.
  • Experience: 2-4 years in customer-facing roles (B2C and outbound).
  • Location: Live in the Randstad region.
  • Multitasking: Handle different tasks and systems efficiently.
  • Interpersonal skills: Build good relationships with customers and teammates.
  • Results-oriented: Motivated by achieving goals.
  • Affinity: Passionate about health, nutrition, and lifestyle.


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