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IT Support Specialist
1 semana atrás
As a highly skilled IT Support Specialist at TN Portugal, you will be responsible for providing top-notch technical assistance to our team members. Your expertise in troubleshooting and problem-solving will ensure that our employees can focus on their tasks without any interruptions.
Key Responsibilities:- Provide timely and effective support to internal clients via phone, email, or in-person
- Escalate complex issues to senior engineers or other relevant teams as needed
- Collaborate with the global IT team to develop and implement best-in-class solutions
- Take ownership of IT asset management, ensuring accurate inventory and proper handling of equipment
- Maintain a high level of customer satisfaction by being proactive and responsive to requests
Requirements:
- Bachelor's degree in Computer Science, Telecommunications, or a related field
- At least 2 years of professional experience in a similar role
- Familiarity with ITIL concepts and tools, such as ticketing systems (e.g., FreshService)
- Demonstrated expertise in Windows operating systems, Active Directory, Networking fundamentals, and Intune
- Excellent communication and interpersonal skills, with the ability to work independently and collaboratively
About Us:
TN Portugal is committed to fostering an inclusive culture where everyone feels valued and supported. We believe that our diverse perspectives and talents make us stronger, and we strive to create a workplace environment that empowers our employees to grow both personally and professionally.
