Global Business Services Excellence Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Syensqo Tempo inteiro
Job Title: Service Excellence Manager

Syensqo is a company that thrives on chemistry, where diverse minds come together to create magic. As a Service Excellence Manager, you will play a crucial role in driving a culture of continuous improvement within our Global Business Services (GBS) organization.

Job Overview

We are creating our internal GBS to cover Finance, Credit Management, Procurement, Human Resources, and Transformation activities. Our dynamic and collaborative environment offers the opportunity to contribute to this group's transformation. You will join one of our 3 service centres: Lisbon, Curitiba, and Bangkok.

Key Responsibilities
  • Establish the Service Excellence strategy and approach for GBS, including the continuous improvement methodology.
  • Collaborate with key stakeholders to align CI initiatives with business priorities and objectives.
  • Lead the development and execution of a comprehensive CI plan aligned with objectives and challenges.
  • Utilize Lean methodology to identify improvement opportunities, lead project management efforts, and track progress towards goals.
  • Serve as a mentor and trainer to enable capability development for leaders and practitioners in continuous improvement methodologies.
Requirements

This role involves working closely with the GBS Services Lines and the Transformation team. The Service Excellence Manager will report to the Head of GBS Transformation and Service Excellence.


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