Technical Support Lead
Há 6 dias
We are seeking a highly skilled IT Support Manager to join our dynamic team at Inetum Portugal. The ideal candidate will have a minimum of 3-5 years of experience in a similar role, specifically in IT Operations, IT Service Delivery, or Service Desk departments.
Key Responsibilities- Technical Problem Resolution: Perform 2nd Level Support: Responsible for resolving complex technical issues escalated from the first level support team, including troubleshooting, diagnosing, and resolving technical problems related to our workplace environment.
- Projects Support: Collaborate with the Project Manager on various technical activities related to workplace projects, providing technical expertise, ensuring project requirements are met, and assisting with project implementation.
- Incident Management: Manage incidents and service requests, identify problems, and implement appropriate solutions, ensuring minimal disruption to our workplace environment.
- Minimum of 3-5 years of experience in a similar role, specifically in IT Operations, IT Service Delivery, or Service Desk departments.
- Strong technical skills and knowledge of workplace environment.
- Excellent troubleshooting and problem-solving skills.
- Experience with Incident, Problem, and Change Management.
- Strong communication and interpersonal skills.
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