Multilingual Customer Support Professional

Há 3 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

We're seeking a Multilingual Customer Support Professional to join our fast-paced team.

The ideal candidate will be fluent in German (C2 level), have excellent communication skills, and be able to work effectively in a dynamic environment. Experience in customer support is beneficial, but not required.

Job Summary:

This role involves managing customer inquiries, resolving issues, and building strong relationships with clients. The successful candidate will possess excellent communication skills, be fluent in German (C2 level), and have strong problem-solving abilities.

Responsibilities:

  • Provide outstanding support through various channels (phone, chat, email, and social media)
  • Address issues related to accounts, technical support, and financial matters
  • Develop trust with clients, especially those in the sports industry
  • Respond promptly to customer inquiries, feedback, and concerns
  • Foster lasting relationships with clients through effective communication

Requirements:

  • Fluent in German (C2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills

Benefits:

Enjoy a competitive compensation package, including a performance bonus, meal allowance, transportation support, and comprehensive health & life insurance.



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