Operations Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Vml South Africa Tempo inteiro

**Job Description:**

We are seeking a skilled Operations Support Specialist to join our team in Lisbon or Porto. The successful candidate will be responsible for ensuring the smooth operation of ecommerce services for our clients.

The Operations Support Specialist will work closely with the account technical teams and management teams to ensure all support tasks and activities are conducted efficiently.

Key Responsibilities:

  • Perform daily checks and various support tasks within the support team
  • Pick up incidents, investigate the root cause, and follow their lifecycle through to resolution
  • Take a proactive approach to all incidents and problems raised
  • Ensure customers are updated and tickets are managed with the correct level of information
  • Interact with surrounding support teams to consult on issues and escalate to the SMEs where needed
  • Address a variety of ad-hoc queries and run various reports where needed
  • Demonstrate ownership at all times to the customer and within the team
  • Data interface/scheduled job monitoring with their associated issue resolution to ensure that all systems are running issue-free
  • Engage in scheduled work to undertake system upgrades & deployments
  • Mentor more junior members of the team

Requirements:

  • Solid Unix experience including UNIX, SOLARIS AIX, LINUX, Windows
  • Good knowledge of ecommerce platforms such as HCL Web Commerce v9 +, Magento 2, Shopify, Salesforce Cloud, Big Commerce
  • Unix scripting (e.g. Perl and Bash)
  • Strong AWS experience
  • Extensive troubleshooting experience
  • Understanding and practical experience of ITIL or Agile Service Management best practice frameworks
  • Continuous improvement
  • Data-driven approach
  • Excellent all-round communication skills
  • Good customer service skills and a good understanding of customer focus and updates
  • Good time manager and able to multi-task
  • Excellent delivery focus and commitment
  • Team player, able to learn/adapt quickly and take responsibility


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