Customer Service Representative With High Level Of Turkish Language Skills

3 semanas atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

About Us
Cpm International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.

About The Client
The client is a leading hygiene, health, and nutrition brand that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution. We are passionate about customer support and drive to achieve and exceed targets to achieve a high-quality level of consumer service.

What You Will Be Doing
Working collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way. You will put yourself in our customers' shoes, analyze their problems, and offer them individual solutions. You will offer an omnichannel service to our consumers via telephone, email, chat, and social media. You will develop a sound understanding of the products and services offered by our client. You will embrace our company values and act as a brand ambassador.

Requirements
A fluent level of Turkish with exceptional grammar and spelling skills. A high level of English (both written and spoken). A genuine passion for delivering outstanding customer service. Ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail. A professional outlook and proactive approach to problem-solving.

Benefits
Start date: 23rd of September. Contract: Temporary (3-month contract with 1-month probation period). Full time: (39 hours/week). Working days/Hours: Monday to Thursday from 7:00 am to 4:00 pm and Friday from 7:00 am to 3:00 pm. Salary: €17,537.76 gross per year. Incentives: Top performance incentives. Holidays: 2 accrued days per month / 24 calendar holidays per year. Paid bank holidays + 1 extra day in lieu. Hybrid: 4 days per month at the office, the rest working from home. Training: 2 weeks of full-time training fully based in the office. Office location: Barcelona (La Sagrera). Other Benefits: Best-in-class people engagement activities and programs. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. Employee Assistance Program - Free, confidential, and impartial guidance and support. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. Option to sign-up for Discounted Private Health Insurance. Referral Program - Bring a friend and get a referral bonus. Access to LinkedIn specialised training & courses.



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