Tech Transformation Support Specialist
Há 1 mês
We are a global tech consulting company, CI&T. With 30 years of experience and a presence in 10 countries, we combine human expertise with Artificial Intelligence to drive business transformation for large corporations. Our mission is to deliver impactful solutions that harness the power of technology for good.
About UsOur team of experts collaborates with clients to design, strategize, and engineer innovative digital solutions. We operate at the intersection of technology and business, helping organizations achieve their full potential.
Job Description: Fullstack Developer Support AnalystWe are seeking an experienced Support Analyst with a background in Fullstack Development, specifically in Node.js and React. As a key member of our support team, you will provide technical assistance and troubleshooting for our web applications, ensuring seamless user experiences.
Key Responsibilities:- Provide Level 3 support for web applications built with React and Node.js, addressing complex technical issues and resolving them efficiently.
- Collaborate with the development team to understand application architecture and functionality, facilitating effective troubleshooting and problems resolution.
- Identify and analyze technical challenges reported by users and stakeholders, implementing effective solutions.
- Work closely with QAs to ensure issues are documented and tracked, and participate in root cause analysis for recurring problems.
- Stay up-to-date with the latest trends in web development and support best practices, applying this knowledge to enhance our support capabilities and technology stack.
- Proven experience as a Support Analyst or similar role, with expertise in React, Node.js, and Typescript.
- Strong debugging and problem-solving skills, with the ability to analyze and resolve technical issues effectively.
- Excellent communication and interpersonal skills, capable of conveying technical information to non-technical stakeholders.
- Ability to work collaboratively in a team environment and contribute to a positive team culture.
CI&T offers a competitive salary range for this position, commensurate with experience and qualifications. We believe in rewarding our employees for their hard work and dedication.
BenefitsAt CI&T, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a dynamic and inclusive work environment.
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