Tech Support Specialist with German Proficiency

4 semanas atrás


Lisboa, Lisboa, Portugal Supportyourapp Inc. Tempo inteiro

SupportYourApp Inc.

We are a multinational company providing premium outsourced customer support services to tech companies globally. Our team is passionate about delivering exceptional support experiences and we're seeking an experienced Tech Support Specialist who can join our dynamic team

About the Role:

We are looking for a skilled Tech Support Specialist with excellent German language proficiency (C1 level) and English B2 level to provide top-notch technical and customer support to our clients. You will be responsible for resolving customer inquiries via phone, email, and chat while building long-lasting relationships with our clients.

Responsibilities:

  • Provide expert technical and customer support via multiple channels
  • Meet team KPIs and deliver high-quality service
  • Stay up-to-date with cutting-edge technology and product knowledge
  • Maintain confidentiality of sensitive customer information

Requirements:

  • Excellent German language skills (C1 level)
  • Strong English language skills (B2 level)
  • Proven experience in customer support or a related field
  • Able to work independently and collaboratively as part of a team
  • Personal laptop/computer with stable internet connection (min 50 Mbps download, 40 Mbps upload)

What We Offer:

  • Fixed schedule: Monday to Friday, 10 AM - 6 PM CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Competitive compensation package in USD ($65,000/year estimated salary)
  • Bonuses for referrals and performance-based incentives
  • Paid training and probation period
  • Responsive management committed to growth and development

About Us:

SupportYourApp Inc. is a leading provider of Support-as-a-Service solutions to tech companies worldwide. With over 30 countries represented and 60 languages spoken, we deliver personalized support experiences that meet the unique needs of our clients. At SupportYourApp, we value diversity, inclusivity, and employee well-being, offering a positive and supportive work environment.



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