German Support Specialist in Lisbon Role
Há 6 dias
We are seeking a highly skilled German Customer Support specialist to join our team at Cross Border Talents in Lisbon. This role is perfect for individuals with native-level proficiency in German and strong communication skills.
About the Job- The ideal candidate will provide exceptional technical assistance to customers via various channels, including voice, email, and chat.
- You will be responsible for troubleshooting and resolving customer inquiries and issues related to our products and services.
- A key aspect of this role is providing clear and concise information to customers, guiding them through solutions to their problems.
- You will document customer interactions and maintain accurate records in our support system.
- Collaboration with team members to escalate and resolve complex technical issues is also essential.
- In addition, you will continuously update your knowledge on products and services to ensure accurate support.
- Native proficiency in German is required, along with B2-level proficiency in English.
- You should possess strong communication skills, both written and verbal.
- Previous experience in customer support or a technical support role is preferred, but not necessary.
- You must be able to work independently and as part of a team.
- Strong problem-solving skills and attention to detail are essential.
- Flexibility to work in rotational shifts, including weekends, is also required.
- Monday to Friday: 8:00 AM - 8:00 PM (Rotational shifts; 8 hours per day).
- Saturday to Sunday: 8:00 AM - 5:00 PM (5 days per week).
The estimated salary for this role is approximately €25,000 - €35,000 per year, depending on experience. We offer competitive salaries based on experience.
- Opportunities for career advancement and professional development.
- A collaborative and inclusive work environment.
- Additional perks and incentives.
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