Global Leadership Opportunity in Porto, Portugal
Há 7 dias
We are seeking a talented Line Manager to oversee a dynamic team of Customer Service Representatives in Porto, a city known for its rich history and vibrant culture. As a key member of our team, you will be responsible for leading and developing a team of 15 Customer Service Representatives to achieve top performance.
Your Key Responsibilities:- Lead and develop a team to achieve top performance, ensuring quality and satisfaction for clients and end-users.
- Actively manage the team using company systems, and conduct performance analyses to drive continuous improvement.
- Monitor CSR interactions to meet client requirements, offering coaching and real-time transaction support.
- Host team meetings to foster innovation, collaboration, and performance enhancement.
- Ensure your team meets service levels across multiple channels including calls, chats, and emails.
- Competitive salary based on your skills and experience: €45,000 - €65,000 per year.
- A unique opportunity to work with a multilingual, creative, and inclusive team with a positive atmosphere.
- Professional growth opportunities with training in coaching and project management.
- Be part of a global organization that values innovation and continuous improvement.
- Native/fluent in Greek and proficient in English.
- Minimum of 2 years in customer experience management or a related industry.
- A higher education degree is essential.
- Experience with Microsoft Office Suite, project tools, and team management skills.
This is an excellent opportunity for a motivated and results-driven individual to take on a leadership role and make a significant impact in our global organization. If you have a passion for leadership and customer experience, we encourage you to apply for this exciting opportunity.
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