Greek Leadership Role in Porto, Portugal

3 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Leadership Role Overview

Are you a skilled leader looking to advance your career in a dynamic city? Cross Border Talents is hiring a Line Manager to oversee a team of Customer Service Representatives in Porto, Portugal.

Key Responsibilities:

  • Lead and develop a team of 15 Customer Service Representatives to achieve top performance.
  • Actively manage the team using company systems, and conduct performance analyses to drive continuous improvement.
  • Monitor CSR interactions to meet client requirements, offering coaching and real-time transaction support.
  • Host team meetings to foster innovation, collaboration, and performance enhancement.
  • Ensure your team meets service levels across multiple channels.
  • Contribute to company-wide strategies while promoting compliance with internal policies.
  • Motivate and mentor your team, driving their growth and the company's success.

Requirements:

  • Native/fluent in Greek and proficient in English.
  • Minimum of 2 years in customer experience management or a related industry.
  • A higher education degree is essential.
  • Experience with Microsoft Office Suite, project tools, and team management skills.
  • Strong interpersonal, coaching, and mentoring abilities.

What We Offer:

  • Competitive salary based on your skills and experience.
  • Join a multilingual, creative, and inclusive team with a positive atmosphere.
  • Professional growth opportunities with training in coaching and project management.
  • Be part of a global organization that values innovation and continuous improvement.

Grow Your Career with Us



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