Greek Speaking Line Manager

Há 1 mês


Porto, Porto, Portugal Tn Portugal Tempo inteiro

pbJob Title:/b Greek Speaking Line ManagerbrbrbJob Description:/bbrbrWe are seeking a highly skilled Greek speaking Line Manager to join our team in Porto, Portugal. As a Line Manager, you will be responsible for leading and developing a team of Customer Service Representatives to meet performance targets, ensure quality, and satisfy client and user needs.brbrbKey Responsibilities:/bbrbr* Lead and develop a team of Customer Service Representatives to meet performance targetsbr* Actively manage the team using relevant management systemsbr* Conduct performance analysis, coach team members, and hold periodic sessions to ensure continuous improvementbr* Regularly monitor CSR interactions to ensure client requirements are metbr* Provide real-time transaction support and ensure service levels are metbr* Conduct team meetings to foster involvement, innovation, and improvementbrbrbRequirements:/bbrbr* Native/fluent in Greek both verbal and writtenbr* Fluent in Englishbr* Minimum of two years in customer experience management or related industriesbr* Higher education degree is mandatorybr* Proficiency in Microsoft Office (Excel, Word, PowerPoint), internet applications, and project toolsbrbrbBenefits:/bbrbr* Excellent remuneration package based on experience, skills, and performancebr* Opportunity for personal and professional growth within a dynamic team environmentbr* Training and development programs, including coaching skills and project management toolsbr* Chance to implement innovative ideas and drive continuous improvement within a global organizationbr* Exposure to diverse languages and cultures through interaction with global customersbrbrbAbout Us:/bbrbrWe are a leading Outsourcing/BPO consultancy seeking to onboard a Greek-speaking Line Manager for our Porto offices. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.brbrbHow to Apply:/bbrbrIf you are a motivated and experienced Line Manager with Greek language skills, please submit your application.brbrbContact Information:/bbrbrFor more information, please contact us.brbrbJob Reference:/bbrbr#J-18808-Ljbffr/p



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