Greek Line Manager in Porto, Portugal
Há 1 mês
Are you a motivated and experienced leader looking for a new challenge? We are seeking a Line Manager to oversee a team of Customer Service Representatives in Porto, a vibrant and culturally rich city.
Key Responsibilities:
- Lead and develop a team of 15 Customer Service Representatives to achieve top performance and quality.
- Actively manage the team using company systems and conduct performance analyses to drive continuous improvement.
- Monitor CSR interactions to meet client requirements and offer coaching and real-time transaction support.
- Host team meetings to foster innovation, collaboration, and performance enhancement.
- Ensure your team meets service levels across multiple channels.
- Contribute to company-wide strategies and promote compliance with internal policies.
- Motivate and mentor your team, driving their growth and the success of the company.
Requirements:
- Native/fluent in Greek and proficient in English.
- Minimum of 2 years in customer experience management or a related industry.
- A higher education degree is essential.
- Experience with Microsoft Office Suite, project tools, and team management skills.
- Strong interpersonal, coaching, and mentoring abilities.
What We Offer:
- Competitive salary based on your skills and experience.
- Join a multilingual, creative, and inclusive team with a positive atmosphere.
- Professional growth opportunities with training in coaching and project management.
- Be part of a global organization that values innovation and continuous improvement.
- Engage with global clients, contributing to strategic initiatives and cross-cultural experiences.
Ready to take on a leadership role and make an impact in Porto? Apply now and become part of our vibrant, global team.
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