Executive Manager

Há 2 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

About the Role

Buscojobs Portugal is seeking a skilled Executive Manager to lead our dynamic team of Customer Service Representatives in Porto, Portugal. As a key member of our organization, you will be responsible for overseeing a team of 15 representatives and ensuring top-notch performance, quality, and client satisfaction.

Your Key Responsibilities:

  • Lead and develop a high-performing team of Customer Service Representatives to meet service level agreements across multiple channels.
  • Actively manage team performance using company systems, conduct analysis to drive continuous improvement, and monitor CSR interactions to meet client requirements.
  • Mentor and coach your team members to foster innovation, collaboration, and performance enhancement.
  • Ensure compliance with internal policies (GDPR, GECSP) and contribute to company-wide strategies.

What We're Looking For:

  • Native/fluent in Greek and proficient in English.
  • Minimum of 2 years in customer experience management or a related industry.
  • A higher education degree is essential.
  • Experience with Microsoft Office Suite, project tools, and team management skills.
  • Strong interpersonal, coaching, and mentoring abilities, with a passion for continuous improvement.

What We Offer:

  • A competitive salary ranging from €35,000 to €55,000 per year, based on your skills and experience.
  • Join a multilingual, creative, and inclusive team with a positive atmosphere.
  • Professional growth opportunities with training in coaching and project management.
  • Be part of a global organization that values innovation and continuous improvement.
  • Engage with global clients, contributing to strategic initiatives and cross-cultural experiences.

About Buscojobs Portugal

We are a leading provider of customer experience solutions, dedicated to delivering exceptional results for our clients. Our team is passionate about innovation, teamwork, and making a difference in the lives of our customers.



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