Executive Hospitality Manager

Há 1 mês


Porto, Porto, Portugal Hospes Infante Sagres Porto Tempo inteiro
About the Role

The Front Office Manager at Hospes Infante Sagres Porto plays a vital part in delivering exceptional guest experiences. This role involves managing all aspects of the front office, including guest registration, porter services, business center operations, telephone services, concierge services, and guest reservations.

Key Responsibilities:

  • Managing day-to-day staffing needs, planning work assignments, and establishing performance goals for team members.
  • Providing mentoring, coaching, and regular feedback to improve team member performance.
  • Educating and training team members on federal, state, and local laws and safety regulations.
  • Ensuring staff is properly trained and equipped to perform job duties.
  • Training staff on systems, security, service, and quality standards.
  • Maintaining staff uniforms and grooming standards.

Guest Experience

The Front Office Manager ensures that their team delivers exceptional service, professional attention, and personal recognition to guests. This includes greeting guests upon arrival, engaging with them during their stay, and responding to guest complaints and feedback.

Financial Management:

  • Helping prepare the annual departmental operating budget and financial plans.
  • Monitoring budget and controlling labor costs and expenses, focusing on rate strategy, building initiatives, and inventory management.
  • Overseeing the night audit function and preparation of daily financial reports.
  • Developing plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

Responsible Business Practices

This role also involves checking billing instructions and guest credit for compliance with hotel credit policy, ensuring all transactions are handled securely. Additionally, the Front Office Manager trains team members on PBX procedures and serves as a central communications point during emergency or crisis situations.

Estimate Salary Range: €55,000 - €70,000 per year, depending on location and experience.

Hospes Infante Sagres Porto offers a dynamic and supportive work environment, with opportunities for career growth and development. If you have a passion for delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply.



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