Customer Service Representative
4 semanas atrás
We're seeking a skilled Customer Service Representative to join our team in Portugal. As a key member of our Customer Service team, you will play a vital role in ensuring seamless order processing, delivery, and invoicing. Your excellent communication and organizational skills will enable you to effectively manage customer inquiries, resolve issues, and maintain accurate records.
Key Responsibilities- Process orders, deliveries, and invoices to ensure timely and accurate dispatch, invoicing, and payment.
- Respond to customer and internal inquiries regarding product availability, prices, delivery times, and order status.
- Communicate with colleagues from various departments to confirm order status and resolve complex customer complaints.
- Ensure customer satisfaction and internal stakeholder satisfaction through accurate order processing, invoicing, and complaint resolution.
- Excellent communication and organizational skills.
- Experience with SAP.
- Fluency in Portuguese (native) and English; Spanish is a plus.
- Customer-oriented approach.
- Team spirit and problem-solving skills.
- Adequate data maintenance.
At Essity, our purpose is to break barriers to well-being. We strive to improve the well-being of people and drive positive change for society and the environment. As an employee, you will be part of a collaborative and open atmosphere where you will feel valued and supported to grow.
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