Hotel Ambassador Assistant

Há 5 dias


Porto, Porto, Portugal Minor Hotels Europe & Americas Tempo inteiro

We are Minor Hotels Europe & Americas, a leading hospitality company with a long history of providing exceptional service to our guests.

Job Overview:

The role of Hotel Ambassador Assistant is a key position in ensuring the smooth operation of our hotel's front desk and guest relations. As a representative of our hotel, you will be responsible for greeting and welcoming guests, assisting them with their luggage, and providing them with exceptional hospitality and service throughout their stay.

Main Responsibilities:
  • Greet and assist guests entering and leaving the hotel, ensuring they feel welcome and comfortable.
  • Act as an approachable contact person for guests, creating a straightforward and pleasant process for them.
  • Provide luggage services, including storage and delivery to rooms, ensuring that guests' belongings are safe and secure.
  • Maintain a high level of awareness for unidentified luggage or objects in hotel premises and gather lost items upon guest claim, demonstrating our commitment to guest satisfaction.
  • Communicate hotel services available and general safety information to guests, enhancing their overall experience.
  • Recommend local attractions, restaurants, museums, and monuments, providing directions and reservation options, highlighting the rich culture and heritage of our destinations.
  • Prevent unsuitable/unwanted visitors from accessing hotel premises, upholding our hotel's security standards.
  • Collaborate closely with front office teams and guest relations to ensure seamless communication and service delivery.
  • Address guest complaints and suggestions, escalating issues to the front office team when necessary, demonstrating our dedication to resolving any concerns.
Requirements:
  • Prior experience in hospitality is highly valued, as it demonstrates a clear understanding of the industry's standards and expectations.
  • A high school diploma or equivalent education is required, indicating a strong foundation in basic knowledge and skills.
  • Fluency in the local language is essential, allowing for effective communication with guests; knowledge of English is also highly valuable, facilitating interactions with international guests.
  • A customer service focus is crucial, as it reflects our commitment to delivering exceptional experiences for our guests.
  • Strong communication skills are necessary for interacting with guests, colleagues, and other stakeholders, fostering positive relationships and partnerships.
  • Ability to work independently and as part of a team is vital, as it ensures seamless service delivery and collaboration across departments.
  • Familiarity with the local area is beneficial, enabling recommendations and insights that enhance guests' experiences.

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