Italian Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Customer Support Role

We are seeking a skilled Customer Support Representative to join our team in Lisbon, Portugal. As an Italian Language Support Advisor, you will be responsible for providing exceptional customer support to Italian-speaking clients through multiple channels.

Key Responsibilities:

  • Customer Assistance: Provide timely and effective customer support to Italian-speaking clients.
  • Problem Resolution: Diagnose, troubleshoot, and resolve customer issues with empathy and efficiency.
  • Product Knowledge: Maintain a deep understanding of our products and services to offer precise and helpful information.
  • Documentation: Accurately log and track customer interactions and resolutions in our CRM system.
  • Feedback and Improvement: Actively contribute to the enhancement of our support processes by providing customer feedback and insights.

Requirements:

  • Language Skills: Native-level proficiency in Italian (written and spoken). Proficiency in English is required for internal communication.
  • Experience: Previous experience in customer service or a similar role is preferred but not mandatory.
  • Technical Skills: Basic computer skills and familiarity with customer service software or CRM systems.
  • Soft Skills: Strong interpersonal skills, with the ability to communicate clearly and effectively. Patience, empathy, and a positive attitude are crucial.
  • Problem-Solving: Ability to think on your feet and offer solutions in a fast-paced environment.
  • Availability: Flexibility to work in shifts, including weekends and holidays if necessary.

What We Offer:

  • Competitive Salary: Attractive compensation package with performance bonuses.
  • Professional Growth: Opportunities for career advancement within the company.
  • Training and Development: Comprehensive training programs to enhance your skills and product knowledge.
  • Work Environment: Modern, well-equipped office space in the heart of Lisbon.
  • Cultural Experience: Chance to live and work in one of Europe's most vibrant cities, known for its rich culture, history, and beautiful coastline.
  • Relocation Support: Assistance with relocation, including help with finding accommodation.


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