Senior Support Solutions Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Microsoft Corporation Tempo inteiro

Empowering Customer Success at Microsoft Corporation

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Micorosoft Corporation is a global leader in technology and innovation, empowering every person and organization on the planet to achieve more. We are currently seeking a highly skilled Senior Support Solutions Specialist to join our team.

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About the Role:

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  • We are looking for an experienced technical professional who can own, investigate, and resolve complex customer technical issues, collaborating with internal teams and leveraging advanced troubleshooting tools and practices.">
  • This role requires strong problem-solving skills, excellent communication, and a passion for delivering customer success.">
  • You will have the opportunity to develop your technical proficiency, hone your collaboration and research skills, and accelerate your career growth within a dynamic and innovative organization.">
  • This position offers flexible work arrangements, allowing you to work up to 100% from home.">
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Requirements:

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  • Several years of technical support or consulting experience, or a degree in Computer Science, Information Technology, or a related field.">
  • Customer support or software development experience, preferably in cloud application development.">
  • Experience in one or more programming languages, such as C#, C++, Java, Python, or Node.js.">
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze problems, determine root causes, and develop solutions.">
  • Familiarity with Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes, or packet sniffers like Fiddler or Network Monitor/Message Analyzer is preferred.">
  • A confident command of the English language, including reading, writing, and speaking.">
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Benefits:

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We offer a comprehensive benefits package, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, generous time away, giving programs, and opportunities to network and connect.

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Microsoft is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and commitment to creating a culture of belonging.

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Salary Estimate: $120,000 - $180,000 per year, depending on location and experience.



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