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We are seeking a dedicated Customer Support Professional to join our team in Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service via phone, email, and chat.
Key Responsibilities:- Provide timely and effective solutions to customer inquiries.
- Address customer concerns with empathy and professionalism.
- Maintain accurate records of customer interactions.
- Escalate complex issues when necessary.
- Fluent in Spanish (written and spoken).
- Basic English skills for internal communication.
- Previous customer support experience is a plus but not required.
- Strong problem-solving skills and customer-oriented mindset.
- Availability to work in a 24/7 rotational shift system, including nights and weekends.
- EU citizenship or a valid work permit for Portugal.
