Floor Operations Manager
Há 1 mês
About Four Seasons
We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.
About the Role
We are seeking a Floor Supervisor to join our team in Lisbon.
Key Responsibilities
- Inspect the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel.
- Ensure all standards have been met and train and coach the staff as needed.
- Schedule work to be done daily and monitor each Room Attendant's daily progress.
- Coordinate work orders in assigned section and follow up to ensure work is completed.
- Monitor the performance of Linen Runners and assure that there are sufficient supplies on the guest floors.
- Inform the Maintenance team regarding any maintenance job needed.
- Anticipate guest needs and ascertain satisfaction, responding urgently and appropriately to guest concerns and requests.
- Handle guests' complaints and inform management team.
Requirements
- At least 2 years of experience in the role with proven professional experience within a luxury Housekeeping department.
- High level of attention to detail, a strong work ethic, and strong communication skills.
- Strong leadership skills, the ability to provide feedback to both employees and management, and strong follow through.
- The candidate must hold the required authorization to work in an European country.
- Reading, writing, and oral proficiency both in Portuguese and English.
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resort.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
We are looking for people who share the Golden Rule and believe in treating others as we would have them treat us. This is the opportunity to be part of a cohesive team with opportunities to build a successful career.
Learn More
Visit our website to learn more about our property and what it is like to work at Four Seasons.
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