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Cloud Services Manager Position

2 meses atrás

Lisboa, Lisboa, Portugal Devoteam Tempo inteiro
Role Overview

We are seeking a skilled Cloud Services Manager to join our team at Devoteam. In this role, you will be responsible for managing the delivery of cloud services, ensuring that daily operations align with service level agreements (SLAs) and client requirements.

Key Responsibilities
  • Manage the delivery of managed services, ensuring alignment with SLAs and client needs.
  • Monitor key performance indicators (KPIs) specific to managed services, such as response times, availability, and performance.
  • Implement continuous improvement initiatives in managed services processes to optimize performance and elevate service levels.
Client Relationship Management

You will serve as the primary point of contact for managed services clients, facilitating communication and ensuring effective expectation management.

Operational Coordination and Support

You will support the coordination of projects and initiatives within managed services, ensuring proper resource allocation and meeting deadlines.

Incident and Problem Management

You will oversee and coordinate the response to critical incidents, ensuring communication with the client and compliance with response times.

Requirements
  • Bachelor's degree in Management, Information Technology, or a related field.
  • Minimum of 4 years of experience in service delivery management, preferably in managed services.
  • Practical knowledge of ITIL or other service management methodologies.
Estimated Salary: $120,000 - $180,000 per year

This salary estimate is based on industry standards and may vary depending on location, experience, and other factors.