Cloud Incident Manager Position

1 semana atrás


Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

About Devoteam

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At Devoteam, we believe in technology that drives change for the better. Our goal is to create a positive impact on people and the world around us through Tech for People. As a leading global player in digital transformation for large companies in the EMEA region, we have a turnover of €1 billion and over 10,000 technology and business leaders worldwide.

Job Overview

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We are seeking an Incident Manager to join our multi-disciplinary team of cloud experts, designers, business consultants, security experts, engineers, developers, and other talented professionals. The successful candidate will work with over 1100 employees in Portugal and contribute to the technological transformation of our company.

Key Responsibilities

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The Incident Manager will be responsible for:

  • Full monitoring of incidents, taking ownership and leading them end-to-end to minimize impacts and meet customer commitments.
  • Creating and tracking tickets to maintain a schedule and ensure full incident analysis.
  • Organizing and facilitating situation points with business, technical, and supplier stakeholders.
  • Writing progress reports and escalating incidents to the Service Delivery Lead for transition to the Crisis Unit.
  • Conducting and writing daily weather reports.
  • Continuously improving services by creating recurring incidents, building a knowledge base, maintaining a low inventory, and organizing weekly incident reviews.
  • Ensuring client commitments are met through metrics, ensuring quality of ticket entry and customer response, and developing self-service for customers.

Requirements

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To be successful in this role, you should have:

  • More than three years of experience as an Incident Manager.
  • Strong communication and interpersonal skills.
  • A high level of autonomy and proactivity.
  • Proven banking experience would be ideal.
  • Experience working in an environment where delivery times and quality are under significant pressure.
  • Understanding of information systems and production computers.
  • Knowledge of ITIL and ServiceNow.
  • Knowledge of Agile methods including Scrum.
  • Proficiency in French (required).

Compensation Package

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The estimated salary for this position is between €60,000 and €80,000 per year, depending on experience. We offer a competitive compensation package that includes benefits and opportunities for growth and development.



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