Digital Marketing Specialist for German-Speaking Clients

Há 1 mês


Lisboa, Lisboa, Portugal Google Ads Tempo inteiro
About the Role

We are seeking a highly motivated and customer-focused German Language Customer Support Representative to join our team at Google Ads. As a key member of our support team, you will be responsible for providing exceptional customer service to our German-speaking clients.

Key Responsibilities
  • Assist clients with pre-sales, general inquiries, and technical support issues via phone, email, chat, and social messaging channels
  • Understand the business goals of our clients and support them through a chat system
  • Provide high-quality customer service and adapt the brand's voice and tone
  • Respond appropriately to customer escalations and escalate issues
  • Respond to inbound customer requests and document relevant case information
Requirements
  • German is your first language, and you are fluent in English (B2 level)
  • You have a high school degree or a bachelor's degree
  • You have an interest in online marketing products
  • You are a strategic thinker
What We Offer
  • Competitive salary and performance bonus
  • Holidays and Christmas bonuses, seasonal rewards, and shift incentives
  • Comprehensive training program upon commencement
  • Multilingual working atmosphere and excellent networking opportunities
  • Free language courses and team building activities
  • Affordable lunch at the office canteen and health insurance from day one
  • Full relocation package, including accommodation, airport pick-up, and administrative support
  • One flight ticket per year to visit your home country


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