Operations Regional Director

Há 1 mês

Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

About Indie Campers

We are a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

The Role

We are seeking an experienced Operations Regional Director to lead our UK, Ireland & Nordics operations regional team. As a key member of our management team, you will be responsible for managing a team that focuses on executing regional processes and managing local depots and their respective teams.

Key Responsibilities

  • Lead and supervise the regional team and local teams in your region
  • Oversee day-to-day regional operations execution and actively manage the team to achieve results defined for the region regarding fleet availability, customer satisfaction, and operational efficiency
  • Oversee the performance of local operations and guarantee that operating standards are being followed and operational objectives are being met
  • Guarantee that the customer is first and address all customer feedback with utmost importance, adapting the modus operandi to decrease the amount of exceptions, and monitor results daily and follow-up on action plans for continuous improvement
  • Coordinate with central teams to ensure processes are well defined and adapted to the regions, in order to ensure success
  • Lead, coordinate, and deliver any projects related to operational expansion within your region
  • Responsible for the P&L management of your region, being part of the management team of the region, along with Revenue & Marketing, People, and Finance peers, being the ultimate responsible for the operational cost of the service provided to the customer in your region

Requirements

  • Background in Business Management, Engineering, or similar education
  • At least 10 years of total relevant experience
  • Experience in strategic consulting or finance-related positions is a plus
  • More than 3 years of proven experience in managing operational teams with P&L Ownership and direct control over operational financial performance on sustainable business models - rent-a-car and hospitality industries are a plus
  • Proven track record in establishing operational standards and developing structured operations
  • Proven track record in leading, managing, and developing high-performing teams
  • Capacity to effectively communicate with all levels of the organisation
  • Thrives under pressure and is able to coordinate the efforts of big teams
  • Organized, analytical, and results-oriented
  • Fluent in English

Are you ready to take on this challenge?

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