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Telecoms Support Specialist
2 semanas atrás
**Our Mission**
At 1GLOBAL, we empower enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform and comprehensive suite of globally viable regulatory licenses, we deliver innovative compliance and connectivity solutions.
Our team of passionate professionals is driven by a shared vision to revolutionize the global telecommunications industry. We are committed to excellence and have earned recognition as a trusted partner for leading banks, corporations, and digital-first businesses.
**Job Description**
We are looking for an experienced NOC Engineer (Front Office Engineer) who thrives in a fast-paced environment and enjoys working autonomously. This role will be located in Lisbon, where you will collaborate with our talented team of experts.
Responsibilities
- First / Second Tier Support: Provide timely support for failures on platforms / services, following established procedures, to minimize impact on end customers.
- Internal / External Requests: Address support requests via agreed processes and interfaces.
- Incident Management: Evaluate complex incidents and escalate them to third level support teams and partners as necessary.
- Documentation: Maintain documentation, configurations, and procedures to ensure effective system operation.
- Collaboration: Collaborate with Customer Facing teams, such as Customer Services and Service Delivery Managers.
- Tech Crisis Management: Participate in Technical crisis management, Incident room activation, and closure.
Requirements
Technical Requirements :
- Degree in Telecom Engineering or Computer Science or equivalent experience.
- Proven experience in CORE / RAN network troubleshooting using SS7, MAP, SIP, CAP, ISUP, DIAMETER, and other protocols.
- Familiarity with IoT ecosystem is a plus.
- Ability to manage complex network, service, and system-related incidents.
- Proficient in English and excellent communication skills.
- Availability to work in 24 / 7 shifts.
Personal Qualities :
- Able to work independently with strong analytical capabilities and customer-centric mindset.
- Team player mentality in a large, multi-cultural environment.
- Detail-oriented, highly organized, and methodical with a strong work ethic.
- Critical thinking and continuous improvement mindset.
- Experience in working in a 24 / 7 Network Operations Center environment is a plus.
- Comfortable in a fast-paced, intense, and demanding environment.
