Software Technical Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

**About Blu Selection**

We are a multinational organization with a presence in Lisbon, Portugal. Our team is comprised of talents from over 80 nationalities worldwide.

As a Technical Support for Software Services, you will be part of our international team and contribute to delivering exceptional customer experiences.

**Job Description**

We are seeking an experienced Technical Support Specialist to join our team in Lisbon. The successful candidate will provide technical support to customers via phone, email, and social media channels.

Your responsibilities will include:

  • Providing timely and effective technical support to customers;
  • Documenting relevant case information;
  • Assisting users with pre-sales inquiries and technical issues;

**Required Skills and Qualifications**

To succeed in this role, you will need:

  • A native level of German and a good level of English;
  • Excellent communication and interpersonal skills;
  • The ability to work well under pressure and meet deadlines;
  • A strong drive for excellence and professionalism;
  • Experience in a similar role or related field;

**Benefits**

We offer a comprehensive benefits package, including:

  • Paid training;
  • Working hours: full-time (40 h/week; 5 days/week) on rotating shifts (Mon - Fri 7 am - 10 pm);
  • Salary conditions - two options: including free accommodation (shared flat, all bills included): 1,125 € gross/month, excluding accommodation: 1,490 € gross/month;
  • For international candidates: airport pick-up and administrative support for your integration in Portugal;
  • Subsequent reimbursement of flight costs;
  • Free annual flight home;
  • Accommodation in a room in a shared flat in Lisbon;
  • Free Portuguese language courses, water sports activities, soft trekking, and much more;
  • Real career opportunities in different career paths;
  • Private health insurance included from the first day of contract signature;


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