Customer Service Expert

Há 7 dias


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

About Catawiki

Catawiki is a one-of-a-kind marketplace for buying and selling special objects. We offer over 75,000 unique items in auction each week, carefully curated by our passionate in-house experts. Our mission is to become the world's most popular destination for special objects.

What does the role involve?

As a Customer Service Representative at Catawiki, you will engage and delight our customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

Your responsibilities:

  • Solve customer complaints and issues
  • Manage disputes between sellers and buyers
  • Communicate with customers via email, phone, and social media
  • Work closely with sales and expert teams to improve customer experience

You are:

  • Motivated by providing excellent customer service
  • Professional in speaking and writing skills in Japanese and English
  • Strong analytical and critical thinking skills
  • Available to work 40 hours per week
  • Flexible with working at least 2 weekends a month and on some public holidays

Benefits:

  • Competitive Annual Gross Base Salary of 18,000€-23,000€ depending on level, competencies, and experience
  • Health Insurance from day 1 (including dental coverage)
  • Work From Home Allowance to help with household bills
  • Commuting expenses covered
  • Ambitious Office right in the centre of Lisbon


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