Technical Service Representative

Há 6 dias


Lisboa, Lisboa, Portugal Multipessoal Tempo inteiro

Multipessoal is looking for a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical support to our customers and ensuring their satisfaction.

About the Role

This is a great opportunity to work with a leading heating company and make a real difference in our customers' lives. You will be the primary point of contact for customers, handling technical inquiries, troubleshooting, and resolving issues.

Key Responsibilities
  1. Provide Technical Support: Assist customers with technical issues, provide solutions, and ensure timely resolutions.
  2. Collaborate with Teams: Work closely with global teams to ensure seamless operations and customer satisfaction.
  3. Analyze Feedback: Analyze customer feedback, identify trends, and recommend service improvements.
Requirements
  • Qualifications: Bachelor's degree in a related field, such as engineering, business, or technical support.
  • Experience: Minimum of 1 year in technical support and 2 years in customer service.
  • Languages: Fluency in English is required.
  • Skills: Strong problem-solving skills, multitasking, organization, time management, teamwork, and customer focus.
Benefits

We offer a direct contract with the client, a salary based on experience, health insurance, and the opportunity to join a well-established multinational company. Our dynamic and diverse business environment provides a challenging and rewarding career path.



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