Technical Service Representative

Há 7 dias


Lisboa, Lisboa, Portugal Insight Sales Group Tempo inteiro
About the Role

We are looking for a Technical Service Representative to join our customer support team in Lisbon, Portugal. As a key member of our team, you will be responsible for providing technical assistance to customers, troubleshooting issues related to website solutions, and collaborating with internal teams to escalate and resolve complex cases efficiently.

Responsibilities

* Provide technical assistance to customers via phone, email, or chat
* Troubleshoot issues related to website solutions and deliver effective solutions
* Collaborate with internal teams to escalate and resolve complex cases efficiently
* Act as a trusted advisor, guiding users through their queries and enhancing their satisfaction

Requirements

* At least 6 months of experience in customer service, tech support, or a similar role (mandatory)
* Fluency in German (C1) and English (B2)
* Proactive problem-solver with excellent communication and interpersonal skills
* Ability to work on a 24/7 rotational schedule, including night shifts and two rotating days off

Our Culture

At Insight Sales Group, we value diversity, inclusivity, and collaboration. Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals.

Why Work With Us

* Competitive compensation package
* Comprehensive training program to set you up for success
* Exposure to a multicultural, fast-paced environment with potential career advancement opportunities

Join Our Team

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

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