Multilingual Quality Assurance Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Company Overview
Cross Border Talents is a rapidly expanding global organization with an excellent reputation. We are seeking a talented Multilingual Quality Assurance Specialist to join our team.

Salary
The estimated salary for this position is approximately $60,000 - $80,000 per year, depending on experience and location. In addition to a competitive salary, we offer relocation assistance to international candidates.

Job Description
This is a full-time position that requires the ability to work in shifts and weekends. As a Multilingual Quality Assurance Specialist, you will be responsible for ensuring the quality of our support team's work, performing audits, identifying weak points, and mentoring team members to improve their skills.

Responsibilities

  • Work closely with Quality Assurance Leaders to prioritize and report top issues impacting decision accuracy;
  • Provide detailed information to local teams about the impact of new Content Policies on current work;
  • Deliver training to auditors on new or changing Content Policies and conduct refresher trainings on existing policies;
  • Manage investigations of escalations of inaccurate decisions to understand root causes;
  • Mentor agents on the use of quality tools and systems;
  • Develop process documentation and aggregate feedback about the functionality of quality tools.

Required Skills and Qualifications
To be successful in this role, you should have:

  • Fluency in Greek (C2 level) and English (B2 level);
  • Excellent communication and interpersonal skills;
  • A quick learning ability and adaptability to learn new processes, concepts, and skills;
  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard;
  • A neutral mindset towards alternative video content that requires classification.

Benefits
We offer a pleasant and inspiring working atmosphere, opportunities for professional development, and a clear career path. Our benefits package includes competitive salary, relocation assistance, and access to training and development programs.



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