Front Desk Coordinator
Há 7 dias
Company Overview
Hotelmoov is a dynamic and customer-focused hotel chain committed to delivering exceptional service.
Salary
The estimated salary for this role is €30,000 - €35,000 per annum, depending on experience and qualifications.
Job Description
We are seeking an organized and efficient Front Desk Coordinator to join our team at Moov Hotel Lisboa Oriente. As the first point of contact for guests, you will be responsible for ensuring a seamless check-in and check-out process, as well as providing excellent customer service throughout their stay.
Main Responsibilities
- Contact with clients: Handle guest inquiries, resolve issues, and provide information about hotel services and local attractions.
- Carry out check-in and check-out: Ensure a smooth and efficient process, handling room assignments, key cards, and other logistics.
- Payment management: Process payments, handle cash and credit transactions, and maintain accurate records.
- Complaints/suggestions management: Address guest concerns, gather feedback, and implement improvements to enhance the overall guest experience.
- Answering questions about the city: Provide insider knowledge on local hotspots, restaurants, transport options, and other essential information to help guests make the most of their stay.
Required Skills and Qualifications
- At least 1 year's professional experience in a similar role.
- Good communicator with a flair for customer service.
- Enjoy working as part of a team.
- Good knowledge of English and French (mandatory), with other foreign languages a plus.
Benefits
As a valued member of our team, you can expect:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A supportive and collaborative work environment.
Others
Please note that all applications will be thoroughly reviewed and considered. We look forward to welcoming a talented and dedicated individual to our team
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