Front Desk Associate
Há 18 horas
Company Overview:
The Central House prides itself on creating welcoming, fun and inspiring environments for our guests and team. Our unique culture is built upon globally minded, genuinely caring and friendly individuals who share an unquenchable passion for service.
Job Description:
We are seeking a Front Desk Associate to join our team in Lisboa for a full-time job, 5 days a week. Key responsibilities include:
- Maintaining a friendly, cheerful and courteous demeanor at all times.
- Utilizing suggestive selling techniques to sell rooms/beds and promote other services of the hostel.
- Assisting in registering guests and assigning rooms/beds.
- Resolving customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Building strong relationships and liaising with all other departments especially housekeeping, maintenance & reservations.
- Performing other duties as assigned, requested or deemed necessary by management.
- Thoroughly understanding and adhering to proper credit, check- cashing, and cash handling policies and procedures.
- Ensuring safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Maintaining the cleanliness and neatness of the front desk area.
- Running the day end / night audit & police report.
- Working closely with the Financial Department to ensure accounting coherence.
- Availability for a rotating schedule.
- Maintaining fluid communication with the different departments.
- Answering calls and responding to customer queries, concerns and complaints.
Required Skills and Qualifications:
- Studies in Tourism and/or professional training in tourist accommodation management.
- Proficiency in Microsoft Office (Word, Outlook, PowerPoint).
- Native Portuguese speaker.
- High level of English is essential.
- Knowledge of other languages would be an asset.
- Knowledge of the MEWS programme highly valued.
Benefits:
- Competitive salary of approximately €2,500 per month based on local standards.
- Opportunity to work in a dynamic and diverse environment with a globally-minded team.
- Comprehensive training program to develop your skills and knowledge in the hospitality industry.
Others:
- As a Front Desk Associate, you will have the opportunity to build strong relationships with our guests and colleagues alike. If you are a motivated and committed individual with excellent customer service skills, we encourage you to apply for this exciting role.
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