Hotel Front Desk Agent

3 semanas atrás


Lisboa, Lisboa, Portugal Portuguese Hospitality Collection Tempo inteiro
Hotel Receptionist Job Description

We are seeking a highly skilled and experienced Hotel Receptionist to join our team at Portuguese Hospitality Collection.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking-in and checking-out guests, handling room assignments, and processing payments.
  • Maintain accurate records and reports, including guest information, room inventory, and financial transactions.
  • Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
  • Stay up-to-date with hotel policies, procedures, and services to provide informed and personalized assistance to guests.

Requirements:

  • Higher education or technical training in hotel management or tourism techniques.
  • Proven experience in Hotel receptionist roles (4* or higher) (minimum 2 years).
  • Language skills essential: Portuguese and English (written and spoken), other languages valued.
  • Excellent presentation and communication skills.
  • Good interpersonal relationship and customer-oriented.

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